How OpenTable Plans to Make a Comeback

OpenTable CEO Debby Soo took over in 2020, as the restaurant industry faced one of its worst crises. She reflects on navigating the company through the pandemic, addressing criticism, and refocusing its strategy around restaurant partners. From shifting dining habits to the growing role of technology and AI, Soo offers insight into how a major platform is evolving and what it signals for the future of restaurants.

Learn more: OpenTable Won Over the Wrong Customers, Then Changed Course
https://www.bloomberg.com/news/features/2026-04-17/opentable-vs-resy-yelp-sevenrooms-why-some-top-restaurants-are-switching

The pioneering reservation app was losing marquee restaurant groups before its chief executive made some big changes.

Watch more mini documentaries from Bloomberg: https://www.youtube.com/playlist?list=PLGaYlBJIOoa_EzzMpticURNR29AiQi10v

Like this video? Subscribe and turn on notifications so you don't miss any videos from Bloomberg Markets & Finance: https://tinyurl.com/ysu5b8a9
Visit http://www.bloomberg.com for business news & analysis, up-to-the-minute market data, features, profiles and more.

#CEO #hospitality #business #food #restaurant